Legal
Privacy Policy
Who we are
This website, k-publisher.co.uk, is operated by K Publisher. You can reach us at [email protected] or +6010-276 0878. We handle personal data in line with Malaysia's Personal Data Protection Act 2010.
What we collect
- Order details you give us when you buy: name, delivery address, phone number and email address, and the items ordered.
- Messages you send us by email or phone.
- Website usage data collected through Google Analytics, such as pages viewed, approximate location and device type.
Payments
Payments are processed by HitPay on its own secure checkout. We do not see or store your card number, online banking credentials or e-wallet details.
How we use it
- to process, deliver and support your order, including replacements and refunds;
- to reply to your enquiries;
- to understand how the website is used and improve it;
- to meet legal and accounting obligations.
Who we share it with
We share only what is needed with our payment provider (HitPay), delivery partners who carry your parcel, and our website analytics provider (Google). We do not sell your personal data.
How long we keep it
We keep order records for as long as needed to support the order and to meet legal and accounting requirements, and enquiry emails for as long as needed to resolve the enquiry.
Your choices
You may ask to see, correct or delete the personal data we hold about you, subject to our legal obligations, by emailing [email protected]. You can block analytics cookies in your browser settings.
Changes
We will update this page, and its date, if our practices change.