Customer care
Returns & Refunds
What happens if your book arrives damaged, defective or not as ordered.
Change of mind
K Publisher does not normally accept returns or exchanges for change of mind once an order has been shipped. Please check the title, language and delivery area on the book page before you pay.
Damaged, defective or incorrect orders
If your book arrives damaged, is defective or misprinted, the wrong product is delivered, the quantity is incomplete or the product materially differs from your order, contact us within 7 days of receiving the order. Please include:
- your order number
- a description of the problem
- clear photographs of the book and the packaging
Email [email protected] or call +6010-276 0878. Where your claim is accepted, K Publisher may provide a replacement, a refund or another appropriate remedy. For damaged, misprinted or wrong copies, the usual remedy is a free replacement copy, including delivery.
Parcels that have not arrived
Tell us and we will trace the parcel. See shipping.
Purchases from other sellers
Purchases made through Amazon, eBay, Kobo, bookstores or any other marketplace or retailer are subject to that retailer's or platform's own return and refund policy. Please contact the seller you bought from.
Your legal rights
Nothing in this policy limits any rights available to consumers under applicable Malaysian consumer protection laws.